Effective Date: 09/09/2025

At Joy Josobelle, customer satisfaction is our top priority. We ensure that every product is prepared, packaged, and delivered with the utmost care. Please read our Refund Policy carefully before making a purchase.

1. No Refund Policy

• We do not offer refunds once an order has been delivered successfully.

• This applies to all purchases made through our website, social media, or authorized platforms.

2. Exchange Eligibility

• Exchanges are allowed only if the wrong product is delivered by our company.

• To be eligible for an exchange:

  • You must notify us within 48 hours of delivery.

  • The product must be unused, unopened, and in its original packaging.

  • Clear images of the received product must be shared for verification.

3. Non-Exchangeable Conditions

• Products that are damaged after delivery, mishandled, or partially consumed are not eligible for exchange.

• Products opened or tampered with cannot be exchanged.

4. Exchange Process

• Once your request is approved, we will arrange for the correct product to be shipped at no extra cost.

• In some cases, you may be asked to return the incorrect product through courier before the replacement is dispatched.

5. Contact for Exchange

If you wish to request an exchange, please contact us at:

Joy Josobelle
Email: feedback@joyjosobelle.com
Phone: +91 83901 11620