Effective Date: 15/09/2025

At Joy Josobelle, we are committed to delivering your favorite laddus and products safely and on time. Please read our shipping policy carefully.

1. Order Processing

• All orders are processed within 1–3 business days (excluding Sundays and public holidays).

• Once your order is dispatched, you will receive an email and/or SMS notification with tracking details.

2. Shipping Coverage

• We currently ship across India through trusted courier and logistics partners.

• Delivery availability depends on the serviceable areas covered by our courier partners.

3. Delivery Timelines

• Orders are typically delivered within a minimum of 3 business days and up to a maximum of 10 business days, depending on your location.

• Metro and Tier-1 cities: 3–5 business days.

• Tier-2/remote areas: 5–10 business days.

• Delivery timelines may vary due to unforeseen factors such as weather, strikes, or courier delays.

• Please note that these are estimated timelines; Joy Josobelle cannot guarantee exact delivery dates.

4. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before you confirm your order.

• Free shipping may be offered during special promotions or for orders above a certain value, as mentioned on our website.

5. Delivery Issues

• If a package is returned due to an incorrect or incomplete address provided by the customer, the reshipping cost will be borne by the customer.

• If you do not receive your order within the expected time, please contact us at feedback@joyjosobelle.com with your order number.

6. Damaged or Missing Packages

• If your package arrives damaged or tampered with, please refuse delivery and inform us immediately.

• If you receive a delivery confirmation but have not received the package, report it within 24 hours to our support team.

7. Contact Us

For any shipping-related queries, please contact:

Joy Josobelle
📧 Email: feedback@joyjosobelle.com
📞 Phone: +91 83901 11620