Effective Date: 09/09/2025

Welcome to Joy Josobelle (referred to as “Company,” “we,” “our,” or “us”). By accessing or using our website [www.joyjosobelle.com] and purchasing our products, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully.

1. General

• Joy Josobelle is engaged in the business of selling premium laddus and related food products.

• By placing an order on our website, you accept these Terms & Conditions, our Privacy Policy, Shipping Policy, and Refund & Exchange Policy.

• We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website.

2. Eligibility

• You must be at least 18 years old to use our website or place an order.

• If you are under 18, you may use the website only with the involvement of a parent or guardian.

3. Products

• We strive to display our products as accurately as possible. However, actual product colors, packaging, or design may slightly vary due to photography and screen resolution differences.

• All products are subject to availability. We reserve the right to discontinue or change products at any time.

4. Pricing & Payment

• All prices listed on our website are in Indian Rupees (₹) and inclusive of applicable taxes unless stated otherwise.

• We reserve the right to modify prices at any time without prior notice.

• Payments are accepted through secure payment gateways (including Razorpay). By providing payment information, you confirm that the details you provide are valid and correct.

5. Shipping & Delivery

• Orders are processed and shipped as per our Shipping Policy.

• Delivery timelines are estimates and may vary depending on location, courier service, and external factors.

• We are not responsible for delays caused by courier partners, strikes, natural disasters, or unforeseen events.

6. Returns, Refunds & Exchanges

• Please refer to our Refund & Exchange Policy for complete details.

• We do not offer refunds. Exchanges are only allowed if the wrong product is delivered by our company.

• No exchanges or refunds are provided for damaged products if the damage occurs after successful delivery.

7. Cancellations

• Order cancellations can only be requested before the product is dispatched.

• Once shipped, orders cannot be canceled. Please see our Cancellation Policy for more information.

8. Use of Website

• You agree not to misuse our website for fraudulent purposes or transmit any harmful code, viruses, or spam.

• Any unauthorized use of the website may result in legal action.

9. Intellectual Property

• All content on this website, including images, logos, product designs, text, and graphics, is the property of Joy Josobelle.

• Unauthorized use, reproduction, or distribution of our intellectual property is prohibited.

10. Limitation of Liability

• Joy Josobelle shall not be liable for any indirect, incidental, or consequential damages arising out of the use of our products or website.

• Our maximum liability in connection with any purchase shall not exceed the price paid for the product.

11. Governing Law

• These Terms & Conditions shall be governed by and interpreted under the laws of India.

• Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra.

12. Contact Us

For any questions about these Terms & Conditions, you may contact us at:

Joy Josobelle

Email: feedback@joyjosobelle.com
Phone: +91 83901 11620